Rapid Ethics Delivery (R.E.D.) is the Association’s Professional Standards program designed to quickly address and resolve potential Code of Ethics (C.O.E.) and M.L.S. Rule violations.

R.E.D. was established in response to growing concerns about ethical behavior within the industry, low reporting rates, and the need for a flexible and expedited process.

• Takes too long to file and resolve
• Creates fear of possible retaliation
• Does not allow complainants to remain anonymous
• Feels ineffective, with little perceived outcome
• Allows misconduct to continue

The objective of R.E.D. is to modernize the ethics complaint process and encourage both members and the public to report potential violations.

Any member of the Association or a member of the public may file a R.E.D. report against an Association member.

To report a violation, the Reporting Party completes the R.E.D. Questionnaire available on PWR’s website at www.pwr.net .

Once a completed R.E.D. Questionnaire is received, the Professional Standards Department will contact the Offending Party and his or her broker to advise that there is reason to believe a violation of the Code of Ethics and/or M.L.S. Rules may have occurred. A summary of the alleged violations will be included in the correspondence and the offending party will be asked to respond within 48 hours

The R.E.D. Notice is sent via email to the agent believed to be in violation. The broker is copied on the notice.

When contacted by the Association, the Offending Party will have the opportunity to submit a written response to the alleged violations.

The response may present the Offending Party’s version of events or describe how the issue has already been resolved.

Yes. The R.E.D. Questionnaire includes an option for the Reporting Party to request anonymity.

In certain situations, anonymity may create a conflict. If this occurs, the Association will notify the complainant.

Most anonymous R.E.D. complaints involve advertising-related issues.

The R.E.D. letter includes a summary explaining why the complaint was filed and identifies the possible Code of Ethics violations and unethical conduct attributed to the offending agent.

No. A R.E.D. complaint is not disciplinary in nature.

It serves as a warning, an educational tool, and an attempt to resolve the issue informally.

However, the agent will be monitored for future misconduct through an internal tracking system.

If the Offending Party does not respond satisfactorily or fails to respond at all, the Association will strongly encourage the Reporting Party to file a Formal Disciplinary Complaint.

When appropriate, the Association may also refer the matter to the Grievance Committee, which may file a Formal Disciplinary Complaint.

A Formal Disciplinary Complaint that meets all filing requirements must be submitted within one hundred eighty (180) calendar days after the facts constituting the alleged wrongful conduct could reasonably have been known, or within one hundred eighty (180) days after the conclusion of the transaction or event, whichever is later.

Yes. The Association will track all reported violations through the R.E.D. Program.

If a pattern of violations is identified, the matter may be referred to the Grievance Committee for consideration of a Formal Disciplinary Complaint.

The Association maintains a database that allows Professional Standards staff to track multiple reports or contacts involving specific agents or brokers over time.

If an agent has previously received a R.E.D. warning and commits the same or a similar violation again, the Association may move forward with the Formal Ethics Hearing process.

No. A R.E.D. complaint may be submitted as soon as the issue or potential violation is observed. A transaction does not need to be completed before filing.

Typically, the Association responds within forty-eight (48) hours after a R.E.D. complaint is submitted.

Questions regarding the R.E.D. Program should be directed to the Association’s Professional Standards Department.